#contactcenterworld
Worksop, UK, Mar, 2023 - Bosses at Worksop-based Wilko have released details of a major management restructure after it emerged last month that 95 people are set to lose their jobs at the main contact centre in the town, along with hundreds of retail vacancies.
Wilko’s new CEO Mark Jackson has announced a new senior leadership team, as the household and garden retailer implements its plan to stabilise the business and accelerate the turnaround.
He said: "We’ve already begun our turnaround programme to drive Wilko forward. As part of this we quickly identified significant changes to the Wilko operating model to enable us to stabilise the business, and then thrive again."
He told your Guardian that three key priorities have been set within the new strategic plan:
Getting the business in better shape;
Drive sales both instore and online;
Driving down operating costs.
The company is also instigating a more streamlined senior management structure.
He continued: "
"To deliver our strategic priorities we must remain focused, and our leadership structure needs to be fully aligned to achieve this.
"Having now reviewed the current structure, we need to remove both the duplication of functions and operating costs. As part of this review, we’ve had to take some necessary and difficult decisions as we create a new operating structure that helps stabilise the business, from which we can then drive the business forward.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.worksopguardian.co.uk
Published: Monday, March 13, 2023
5.) | SalesMatch Ltd Contact Centre Behavioural Assessments SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world. - Reduces Agent Attrition - By selecting the right agent for the role - Increases Performance - By matching the character profile to the task - Reduces Time Off - A well matched profile to the role reduced work stress - Reduces Recruitment Costs - By early identification of the right candidates Putting the right person in the job role has become the key focus in the drive... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall