News : Boston Borough Council Moves to IP
Boston Borough, UK, Feb 10, 2015 -- Boston Borough Council has saved on its annual telephony costs by transitioning to a modern IP communications system provided by systems integrator, Foehn.
As well as achieving significant financial savings, the Council has been able to make efficiency gains, introduce flexible working, better measure and improve call centre performance, and now has in place a more robust and resilient disaster recovery plan.
Serving the borough of Boston in southeast Lincolnshire, the Council began a major transformation of its ICT that included reviewing its ageing onsite legacy telephony system.
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"The move to hosted IP telephony became an important part of the transformation, especially when the Council realized that significant cost savings could be made, but not to the detriment of service delivery," says Matthew Clarke, Strategic ICT advisor to Boston Borough Council.
Foehn’s IP telephony solution is based on the Open Source Asterisk platform.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Your Outsourced Service Provider
Independent managed communications provider, Foehn, was set up in 2000 by James Passingham to manage and implement systems within mission-critical and telco-class networks and data centres across EMEA. The company specialises in IP network and communication solutions for retailers, call centres and small and medium sized businesses.
Published: Monday, February 16, 2015
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