News : BPESA and ContactCenterWorld Partnership Boosts Local Industry
Gauteng, South Africa, May 6, 2016 -- BPESA, the national association for companies operating in the Business Process Management (BPM) industry, has partnered with ContactCenterWorld.com, the largest Contact Center Association globally, as their official Industry Awards partner. This exciting partnership is set to offer an enhanced opportunity for individuals and organisations operating in the South African BPM industry to showcase their talents through a new entry and judging system, ensuring that the industry aligns with world-class standards.
The South African BPM sector remains one of the Department of Trade and Industry’s priority sectors. This is largely due to its significant contribution to sustainable job creation.
"The BPM market accounts for 26,700 jobs and is expected to exceed 30,000 in 2016, surpassing the previous target of 29,000 set for 2016. Between 2010 and 2015 the BPM market has more than doubled. These awards offer a platform to acknowledge the hard work and exceptional talent we possess in South Africa. Partnering with a global leader means we can offer the industry more value," says Tebogo Molapisane, BPESA CEO.
The Industry continues to grow from strength to strength, supported by favourable macroeconomic conditions. A suitably skilled labour force and significant operating cost savings, combined with plunging communication costs, all contribute to this industry success story. Linking local expertise with a global contact centre management leader will further bolster the development of the industry.
Headquartered in Canada since 2001, ContactCenterWorld boasts more than 147,000 members across the globe. The international body provides world-class research, conferences, awards, networking opportunities and information on best practices in the contact center world.
Commenting on the partnership, Raj Wadhwani, President of ContactCenterWorld.com added, "We are delighted to partner with BPESA and are proud to be associated with this initiative which will help showcase the diversity and strength of the South African contact centre industry. Many of our members in South Africa can comfortably compete with the best in the World and we have seen several win our Global Top Ranking Performer Awards, which have been likened to the Olympics of BPM. This initiative is great for South Africa and the industry as a whole – who doesn’t want to be considered one of the best in their nation and ultimately one of the best in the World?"
This year’s BPESA National Industry Awards comprise of 26 entry categories and a process that will span over 6 months, culminating in a national awards ceremony in October. The awards, which are free to enter, opened on May 6th.
Posted by Veronica Silva Cusi, news correspondent
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BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry. The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies. BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of: • Investment • Networking/Industry Development • Skills Development
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, May 9, 2016
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