Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : BPeSA Appoints New CEO
Cape Town, South Africa, April 21, 2015 -- BPeSA, the BPO industry association for South Africa, has appointed Tebogo Molapisane as the new CEO following the re-launch of the national organisation.
Tebogo has been involved in the contact centre industry for the past 16 years and is the current Director at Kezia Consulting Group, a Non-Executive Director on the BPeSA Western Cape Board and an Advisory Board member at BLDE Consulting PTY.
Prior to this, he was employed as the General Manager of Operations at Woolworths Financial Services which included all contact centre, back office and risk operation (in-house and outsourced credit recoveries) functions.
According to Gareth Pritchard, CEO of BPeSA Western Cape and former interim CEO of BPeSA National, Tebogo is the ideal person for the position.
"He has a huge amount of experience and possesses an array of critical skills which he has managed to hone during his time in the industry. He is the ideal person for the job and I look forward to working alongside him in helping develop the industry in South Africa."
"I come into this role at an exciting time with South Africa having developed an internationally competitive BPO offering. To get to where we are today has taken a lot of hard work and wouldn’t be possible if it wasn’t for my colleagues who laid the platform before for me. I would like to thank my predecessor, Gareth Pritchard, for the time he has given to BPeSA National as well as our funders, the Rockefeller Foundation. We are very excited to be working alongside the Rockefeller Foundation and are committed to helping them promote the wonderful concept of Impact Sourcing to our industry," says Molapisane.
The national CEO announcement coincides with the appointment of Yogan Naidoo as BPeSA regional coordinator for KwaZulu-Natal. BPeSA is currently in the process of sourcing a similar role in Gauteng.
Naidoo is the current CEO of consulting firm Business Solutions Africa and a previous winner of the prestigious Nelson Mandela Scholarship.
"Yogan is an excellent addition to the team, he has a good understanding of the industry and has worked closely with Government to position KwaZulu-Natal as one of the top BPO locations in South Africa," adds Molapisane.
"I am extremely passionate about this industry and see huge growth opportunities for both the province and South Africa as a whole. We are blessed with all the factors that make a world class BPO destination and I look forward to working with my counterparts to communicate this," says Naidoo.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From BPESA
BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry. The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies. BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of: • Investment • Networking/Industry Development • Skills Development
Published: Wednesday, April 22, 2015