Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Bpm’online Releases XRM 7.3 – eXtended CRM Solution
Bpm’online, a global provider of CRM and BPM solutions, today has announced the release of 7.3 version of bpm’online XRM, which is an extended version of CRM solution enriched with smart tools for project management and case processing.
Now users can take advantage of system’s intuitive interface and easily manage projects through their lifecycle – from scoping to post-implementation analysis. In a single engaging interface of bpm’online XRM 7.3 you can easily plan and keep track of each project stage, flexibly manage planned and actual workload, calculate profitability and ROI, etc. A brand new enterprise social networking tool allows discussing important issues right in the system, making it even easier to engage, collaborate, and share experience. Using the ESN feed users can capture and track all project changes without having to move between different sections and without being distracted from their current tasks.
In addition, in bpm’online XRM 7.3 you can capture, process and escalate customer cases, providing an omni-channel customer experience. System’s functionality allows to classify cases by type, status, priority and urgency; assign staff; set deadlines and monitor resolution progress.
Today's Tip of the Day - Minimize Change
More Editorial From bpmonline
Bpm’online is a vendor of process-driven cloud software for sales, marketing, and service automation. The beauty and the core value of bpm’online products are out-of-the-box processes that guide users through the most effective actions to boost results. Users love bpm’online’s engaging interface with social look and feel, free from redundant information that keeps them focused on what’s relevant. Today, the company employs 500+ experts and serves over 6,000 customers worldwide.
Published: Wednesday, August 13, 2014