Sydney, Nova Scotia, Canada, Feb. 22, 2021 -- MCI, the parent company of The Sydney Call Centre Inc., took the uncertainty of 2020 and turned it into opportunity by transforming office jobs into work-at-home positions in the company across North America. The Sydney Call Centre’s employees continued success during the pandemic has encouraged MCI to make the strategic investment to expand operations to all of the Nova Scotia province.
With the growth of public and private sector programs and new business won by MCI, the company expanded its at-home model. With the immense talent and hardworking team assembled in the Sydney, Nova Scotia site, it was a natural evolution to expand operations. 2020 brought unprecedented changes in the workplace environment due to the Coronavirus (COVID-19). After initially suffering material setbacks in the workforce due to lock downs, MCI nimbly and effectively scaled up a once-modest work-from-home team to unprecedented scale.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
MCI Chief Executive Officer Anthony Marlowe released the following statement: "The incredible success of The Sydney Call Centre, and the business-friendly environment in Nova Scotia made this an easy decision to expand operations to the entirety of the Nova Scotia Province. Despite initial spikes in 2020 employee attrition due to the onset of emergency procedures/COVID-19, our team in Sydney has expertly executed the scaled-up work-from-home model. Like it has in the United States, our highly scalable model will continue to please employees and clients alike across all of Nova Scotia."
The Sydney Call Centre now employs almost 650 people between the Sydney site and Sydney work-from-home and another 100 remote employees across Sydney, Nova Scotia. MCI is seeking to hire an additional 350 Nova Scotian employees in 2021. "We feel now there is a lot of call center talent yet to be tapped, especially in Mainland Halifax, and the peninsula. MCI has a particular interest in applicants from the Port Hawkesbury area due to the deep talent pool of representatives and the long-standing history of premium call center work," Marlowe said. Candidates with a strong work ethic and a desire to grow are encouraged to apply today.
Posted by Veronica Silva Cusi, news correspondent
Source: Sydney Call Centre
Published: Tuesday, February 23, 2021
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.