Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : BPO Appoints Sagufta as Executive Director

#contactcenterworld

Suva, Fiji, May, 2021 -- Sagufta Janif has been appointed the executive director of Business Process Outsourcing (BPO) Council of Fiji.

According to a statement from the council president Carol Watkins, Ms Janif will work with Government, members of the council, the board, Market Development Facility, Fiji Commerce and Employers Federation and other stakeholders to develop the industry and create awareness for outsourcing from Fiji on the global stage.

"The BPO Council of Fiji would like to acknowledge the support of the Market Development Facility to make this position possible as well as their support for other programs which are currently being run to create awareness for the industry and to assist members with growing their businesses," she said.

Ms Janif was stated to be a social impact entrepreneur, a Commonwealth youth award winner.

She also holds a Certified Practising Marketer (CPM) status from the Australian Marketing Institute.

Her expertise are in strategic management, operations management, marketing, communications and enterprise development.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Ms Janif brings in a wealth of knowledge as well as global networks and exposure, and was passionate about creating employment opportunities for the people of Fiji.

Ms Janif’s plans for the council were to create visibility for the council and promote it as an upcoming industry which had the potential to create employment as well as was strategically aligned to Fiji’s economic recovery plans.

"Even during the pandemic crisis some of our members are actively recruiting people; this clearly shows opportunities this industry presents," she said.

"This industry has the potential to create jobs and we need to place focus on this industry by giving it local and international exposure and with my role as the executive director I hope to create this visibility.

"We also need to realise that this industry gives international exposure and international work experience so the young people (who are 90 per cent of the labour force for most of our members) get global experience from the beginning of their careers, you can now imagine their future potential.

"And this is something I am passionate about. I want young people to have an employment or access to income generating opportunities."

Ms Janif said part of her role was to also work with the BPO council members to raise their concerns and work alongside the Government and ministries to address these concerns to create a conducive ecosystem for BPO industry’s growth.

"So part of my role is to advocate for policy implementation and policy changes when it comes to creating a sustainable environment for the BPO industry.

"As this is a newly-established role, I have been assigned to set the strategic direction of the council. I will be working together with our stakeholders and members to set a direction and put in place strategies and plans that will enable growth in terms of new investments, getting new clients for the members, getting new members, who are in the BPO industry, to join the council giving visibility to the services provided by our members sharing our success stories and actively networking with potential local and international partners and stakeholders."

She hoped to ensure they capitalise on digital marketing and build a digital presence for the council, the industry and its members.

"My background in marketing and communications is strongly aligned with this point and I hope to bring in creative and innovative ideas and concepts to increase our visibility and presence.

"I will also be helping the council with acquiring quality certifications, access funding opportunities and also implementing plans for accredited contact centre education programs."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fijitimes.com


Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Tuesday, June 1, 2021

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =