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News : BPO Companies in Talks to Restructure Debt, Add Credit Lines to Deal with Covid-19 Impact

#contactcenterworld, @startekcareers

Bengaluru, India, April 7, 2020 -- Call centre companies are taking steps to shore up their financial positions, with Startek’s CEO is forgoing his pay and talking to lenders to restructure its debt and Teleperformance looking for additional credit lines, as they face the deepest impact from the spread of the Covid-19 pandemic.

Voice services have been the hardest to transition to a work-from-home model, as there was little infrastructure available and clients were unwilling to allow private and sensitive data to be accessed outside the protected centres, ET has reported.

At Startek, the US-listed company that bought India’s Aegis, the CEO will forego all cash compensation for the year.

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"Aparup Sengupta, Executive Chairman and Global CEO at Startek, who has not received compensation in any form since his appointment on January 15, 2020, will forgo any cash salary for the remainder of 2020," the company said in a statement. The decision comes in order to mitigate financial impacts to the Company as global markets are impacted from widespread disruption and mandated steps to slow the spread of the novel coronavirus," the company said.

Startek is also talking to its lenders to restructure its debt. As of December 31, 2019, the company had over $130 million in long-term debt according to its annual filing with the US Securities and Exchange Commission.

Teleperformance, which is listed on the Paris Stock Exchange, is also taking steps to shore up its finances, the company said.

#contactcenterworld, @startekcareers

Posted by Veronica Silva Cusi, news correspondent
Source: https://economictimes.indiatimes.com


About Teleperformance India:
Company LogoTeleperformance in India, established in 2001, is a provider of outsourced Omnichannel Customer Experience at every touchpoint. We are the providers in expanding the BPO industry across non-metro cities in India to leverage the vast demographic dividend of these smart cities. With our centers present in Mohali, Indore, Jaipur and Gurgaon, we are the employers of choice in these locations. Over the past 16 years, we have been providing Customer Support to International & In-country clients . Teleperformance in India delivers end-to-end solutions encompassing Technology, Process and People to manage complete Customer Experience for top Global MNCs.
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About STARTEK:
Company LogoStarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
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Today's Tip of the Day - Do Your Wall Boards Really Help?

Read today's tip or listen to it on podcast.

Published: Thursday, April 9, 2020

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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