New Delhi, India, Aug 19, 2019 -- Business process management firm Aegis was considering shutting down its Srinagar operations, but the local administration stepped in to bail out 70 employees whose jobs were on the line. The decision to shut down was driven by the ongoing slowdown in the telecom sector, rather than unrest in Kashmir.
Aegis' Srinagar centre currently employs about 80-90 people but can staff nearly 250 seats with an employment potential of over 700. However, due to a slowdown in the telecom sector, the Srinagar operations had taken a hit, with local media reports claiming last year that the company will shut shop.
However, on Sunday, the Srinagar District Administration tweeted:
A #Srinagar BPO of 70 seats was about to shut for absence of clients. We've offered Distt Admn as client against commitment of raising facility to 2000 seats/jobs in 18 months. All 70 jobs retained with efforts of @listenshahid DC Srinagar. Further expansion to follow.
"We would continue to serve some of the leading BFSI clients in J&K and therefore would remain committed to working with the local authorities for J&K’s inclusive growth and its highly skilled workforce," Aegis said in a statement on Monday.
"Any industry (telecom) impacted from the topline will have a downstream impact on service providers," said an industry analyst who did not wish to be named. The analyst added that as internet browsing becomes more ubiquitous and customers become more technology savvy, they prefer to browse and get answers to their queries related to telecom services, and not through a call centre. This results in fewer calls and hence decreased business for players like Aegis.
Posted by Veronica Silva Cusi, news correspondent
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Wednesday, August 21, 2019
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