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News : BPO Firm Aegis Mulls Shutting Srinagar Ops, But Not Over Kashmir Unrest

#contactcenterworld

New Delhi, India, Aug 19, 2019 -- Business process management firm Aegis was considering shutting down its Srinagar operations, but the local administration stepped in to bail out 70 employees whose jobs were on the line. The decision to shut down was driven by the ongoing slowdown in the telecom sector, rather than unrest in Kashmir.

Aegis' Srinagar centre currently employs about 80-90 people but can staff nearly 250 seats with an employment potential of over 700. However, due to a slowdown in the telecom sector, the Srinagar operations had taken a hit, with local media reports claiming last year that the company will shut shop.

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However, on Sunday, the Srinagar District Administration tweeted:

A #Srinagar BPO of 70 seats was about to shut for absence of clients. We've offered Distt Admn as client against commitment of raising facility to 2000 seats/jobs in 18 months. All 70 jobs retained with efforts of @listenshahid DC Srinagar. Further expansion to follow.

"We would continue to serve some of the leading BFSI clients in J&K and therefore would remain committed to working with the local authorities for J&K’s inclusive growth and its highly skilled workforce," Aegis said in a statement on Monday.

"Any industry (telecom) impacted from the topline will have a downstream impact on service providers," said an industry analyst who did not wish to be named. The analyst added that as internet browsing becomes more ubiquitous and customers become more technology savvy, they prefer to browse and get answers to their queries related to telecom services, and not through a call centre. This results in fewer calls and hence decreased business for players like Aegis.

#contactcenterworld.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.business-standard.com


About STARTEK:
Company LogoStarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Wednesday, August 21, 2019

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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