News : BPO Firms Stepping Up Hiring of Filipino Nurses
#contactcenterworld, @Accenture, @exl_service
Manila, Philippines, Aug 3, 2015 -- Business process outsourcing (BPO) firms have stepped up their recruitment of Filipino nurses, following the US Supreme Court verdict upholding Obamacare, or the US Affordable Care Act, Rep. Roman Romulo (Pasig City), said over the weekend.
Romulo said the Philippine units of Dublin, Ireland-based Accenture plc and New York, USA-based EXL Service Holdings Inc. had increased their hiring of Filipino nurses, mainly for deployment to their global delivery centers in Cebu City.
The lawmaker said Accenture and EXL provided a wide range of outsourced business support services to American health insurers.
"Both firms are signing up Filipino nurses with US licenses as well as those who have passed the NCLEX but are still without US licenses," said Romulo, a key backer of the country's booming BPO sector.
The NCLEX refers to the (US State Boards of Nursing Inc.'s) National Council Licensure Examination, the US counterpart of the Philippines' Nursing Licensure Examination.
Accenture said the Filipino nurses were expected "to use their clinical skills beyond traditional patient care," and harness new technology to help mostly American patients get good preventive care from their health providers.
Accenture has 16 delivery centers in the Philippines, while EXL has three.
"There's no question Obamacare is driving US health insurers to transfer additional contact center, insurance claims processing, clinical support analysis, medical coding, and other non-core, business support jobs to the Philippines, either through independent BPO providers, or through in-house back offices," said Romulo, chairman of the House committee on Higher and Technical Education.
The lawmaker earlier predicted that Obamacare would benefit Filipino health care professionals and the Philippines' BPO sector.
The US law puts pressure on health insurers to lower their premiums and expand their coverage of uninsured Americans, regardless of pre-existing conditions or sex.
Meanwhile, Romulo said UnitedHealth Group Inc. is also enlisting Filipino nurses and other fresh college graduates for training and employment opportunities as transition managers, assistant managers, team leaders, specialists handling health care accounts, customer service representatives and medical coders, whether certified or not.
Romulo authored the Data Privacy Act of 2012, which has helped to attract global corporations to outsource to the Philippines.
The law mandates all entities, including BPO firms, to protect the confidentiality of personal information collected from clients and stored in information-technology (IT) systems, in accordance with rigorous international privacy standards.
The Philippines' highly labor-intensive, BPO and IT-enabled services industry includes contact centers; back offices; medical, legal and other data transcription and coding; animation; software development; engineering design; and digital content.
#contactcenterworld, @Accenture, @exl_service
Posted by Veronica Silva Cusi, news correspondent
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Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
About EXL Service:
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
Published: Tuesday, August 4, 2015
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