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News : ‘BPO is Not Lotto Scamming’
Mandeville, Manchester, Jamaica, Jan 29, 2016 -- Sutherland Global Services business process outsourcing (BPO) centre, which recently expanded operations to this south-central town, and local community leaders are taking no chances.
They are moving to quickly dispel any misconception that business process outsourcing activities are linked to lotto scamming.
This comes against the backdrop that BPO establishments, like Sutherland Global, depend heavily on call centres to operate.
During a recent meeting involving executives of the United States-based company and civic leaders in Manchester, the need for public education was emphasised.
"I would like to do both: a job fair and a career day," said manager of strategic initiatives for the Jamaica operations Olivia Leigh Campbell. "A career day for high schoolers so that they can get into their minds that BPO is not lotto scamming and it is not [just] a call centre. It is good, solid career that you can pursue," she added.
Lotto scamming has been prevalent in western Jamaica, in particular, over recent years, damaging the country’s reputation and endangering investments. The police say it has also been a prime motivation for violent crime because of feuding among scammers.
Typically, scammers con their victims into believing they have won large sums on a lottery but need to pay over cash in order to collect their prizes.
The victims who are mainly foreigners — many elderly — are often contacted by email or phone call.
Sutherland Global Services recently started outsourcing operations at a 70,000-square-foot facility on Ward Avenue in Mandeville — its third such venture in Jamaica. The Jamaican Government’s information arm, Jamaica Information Service (JIS), has reported country head and associate vice-president of Sutherland Global Services, Odetta Rockhead Kerr, as saying 500 people had been employed in Mandeville just lately. That’s among 3,000 people employed across the company’s Jamaican operations in just three years.
"We have established three service delivery centres across the island. We have one at UWI (University of the West Indies) with 1,300 professionals, of which 600 are students. We have this facility with 1,200 professionals (New Kingston), and we just opened in Mandeville, our third facility, which already has 500 professionals on board," Rockhead Kerr said.
JIS said Rockhead Kerr was speaking at the official opening of Sutherland Global Services’ New Kingston offices on January 22.
Peter Michel, associate vice-president of global strategic initiatives, told the recent forum in Mandeville that at Sutherland Global there is room for "upskilling", and the jobs available are not just enough to pass the time while students are in college.
Officials of Sutherland Global say that their business model is built around students — particularly at the tertiary level. Mandeville and the wider Manchester boast Northern Caribbean University as well as smaller tertiary institutions.
Many returning residents also live in Manchester, and Sutherland Global reps said provision is being made for retirees with the requisite competencies to be employed, if they have that desire.
Posted by Veronica Silva Cusi, news correspondent
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About Sutherland Global Services:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 24,000 professionals offering RightSourced seamlessly blended services from its 24 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.
Published: Monday, February 1, 2016