Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : BPO Sector Fuels Investments, Job Opportunities in Cape Town

#contactcenterworld, @cityofct

Johannesburg, South Africa, May 3, 2021 -- Cape Town's business process outsourcing (BPO) sector has, over the last three years attracted investments, fuelling economic growth and employment in the city.

This is according to the city’s mayoral committee member for economic opportunities and asset management, alderman James Vos, during a visit to the Webhelp call centre based in the central city.

Vos stated the investments have resulted in 17 037 job opportunities during the same period.

This comes as president Cyril Ramaphosa has tipped SA’s BPO sector as one of the green shoots that will steer the country’s economic reconstruction and recovery in the aftermath of the COVID-19 pandemic.

Furthermore, the country claimed top spot as the most favoured offshore location for call centres worldwide, based on the 2021 Front Office BPO Omnibus Survey.

In the City of Cape Town, the sector has been identified as a high-growth sector due to the number of job opportunities and investment potential it creates.

Recognising its growth potential, the city supported its BPO sector by allocating R28.5 million towards skills development and training between July 2018 and March 2021, Vos has stated.

He explains: "When I was given oversight over the city’s Enterprise and Investment Department in 2018, one of my main goals was to see the City of Cape Town make meaningful strides in the fight against unemployment and to stoke economic growth. We could achieve this by targeting high-growth sectors such as BPO and working with our strategic business partners in those industries.

"The result is a phenomenal R3.4 billion in investments pumped into the economy in the past three years alone. The sector employs more than 60 000 people in the city, with over 17 037 of them gaining employment in the last three years."

One strategic business partner the City of Cape Town is working with to boost its BPO sector is CapeBPO, according to Vos, noting that through the partnership, they have trained and placed thousands of people.

"Because of this, Cape Town has made its mark as a leading hub on the continent for call centres speaking to both domestic and international markets. The numbers are proof that we are achieving our goal."

He also noted the sector drove in over R1.2 billion in investments in the midst of the global pandemic.

"This goes to show that Cape Town, despite these trying times, is still seen as one of the preferred destinations for contact centres to base their operations. As a high-performance African business hub, we are working on all fronts with investors, high-growth sectors and small to medium enterprises to create the right conditions for investment and development."

Clayton Williams, CapeBPO CEO, points to the significant gains in the BPO sector, amid the pandemic, as the result of working closely with the City of Cape Town.

"We have seen significant growth in our sector in the Western Cape and this would not have been possible without the support of, and collaboration between, our public sector partners (local, provincial and national) and our private sector constituents.

‘The City of Cape Town has supported not just CapeBPO as an organisation, but the broader BPO industry through both direct funding and holistic sector support. The supply pipeline to provide the necessary talent and skills to service demand is a key focus area, and we are most fortunate that we have fostered genuine and functional private public sector partnerships."

Webhelp chief commercial officer Brandon Aitken adds: "Despite the pandemic, we have brought eight new clients to South Africa since the start of 2020 and in doing so created 2 050 South African jobs, with 1 400 of these roles coming to Cape Town.

"International clients from the retail sector in the United Kingdom, Europe and North America, as well as the travel sector, have driven this exceptional growth. Looking ahead, 2021 promises to be another year of new and exciting employment opportunities for young South Africans."

With the recently launched Cape Skills and Employment Accelerator Project, the city says it is looking to fuel further growth. The project will direct R55 million in funds towards training, paying stipends and doing job placements in the BPO and the clothing and textile sectors.

"The city designed this programme to provide skills pipelines for these high-growth sectors and to supply trained and work-ready employees. In the call centre (BPO) sector, this project will train operators who will be able to work for one of many multinational companies based in the city," says Vos.

#contactcenterworld, @cityofct

Posted by Veronica Silva Cusi, news correspondent

About City of Cape Town:
Company LogoThe City of Cape Town is the metropolitan municipality which governs the city of Cape Town, South Africa and its suburbs and exurbs. As the 2011 census, it had a population of 3,740,026.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Tuesday, May 4, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =