#contactcenterworld, @Five9, @sfowcareers
San Ramon, CA, USA, June 18, 2015 -- Five9 (NASDAQ: FIVN), a provider of cloud contact center software, announces that outsource contact center Straight Forward turned to Five9 to power its inbound/outbound operations after switching from premise-based call centers and other cloud solutions. Straight Forward recently opened a new facility in Sauk City, Wisconsin to accommodate its growth.

Straight Forward held a grand opening in May 2015 in their re-designed, historic, hundred-year-old building that now houses the company’s corporate office and one of their call centers. The building needed to be functional while still preserving the integrity of its original monument heritage. Dating back to 1915, it was originally a granite showroom and manufacturing plant. When Straight Forward purchased the building the company made it a point to restore and maintain as much of the building history as possible.

With Five9’s cloud software, Straight Forward has been able to streamline operations and exceed customer expectations all while critically increasing contacts per hour.

"Five9 is an integral part of our business, helping set up our advisors to be successful. Prior to Five9, we tried onsite solutions and other cloud providers, but we were missing key factors in the technology like adaptability and performance. With real-time reporting and customized solutions for every aspect of our business, Five9 has been a reliable and flexible partner that’s helped our business grow and stay competitive in a crowded market," said Rod Schwegel, President, Straight Forward.

#contactcenterworld, @Five9, @sfowcareers

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com