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News : BPO Straight Forward Improves Growth Rate Using Five9 Solution
San Ramon, CA, USA, June 18, 2015 -- Five9 (NASDAQ: FIVN), a provider of cloud contact center software, announces that outsource contact center Straight Forward turned to Five9 to power its inbound/outbound operations after switching from premise-based call centers and other cloud solutions. Straight Forward recently opened a new facility in Sauk City, Wisconsin to accommodate its growth.
Straight Forward held a grand opening in May 2015 in their re-designed, historic, hundred-year-old building that now houses the company’s corporate office and one of their call centers. The building needed to be functional while still preserving the integrity of its original monument heritage. Dating back to 1915, it was originally a granite showroom and manufacturing plant. When Straight Forward purchased the building the company made it a point to restore and maintain as much of the building history as possible.
With Five9’s cloud software, Straight Forward has been able to streamline operations and exceed customer expectations all while critically increasing contacts per hour.
"Five9 is an integral part of our business, helping set up our advisors to be successful. Prior to Five9, we tried onsite solutions and other cloud providers, but we were missing key factors in the technology like adaptability and performance. With real-time reporting and customized solutions for every aspect of our business, Five9 has been a reliable and flexible partner that’s helped our business grow and stay competitive in a crowded market," said Rod Schwegel, President, Straight Forward.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Five9
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
About Straight Forward:
Straight Forward is in business to offer targeted consulting and call center services to those partners who desire high quality, innovative solutions.
Published: Friday, June 19, 2015