News : BPO to Muster US$6 Billion by 2020
August 18, 2014 -- Sri Lanka's BPO Industry targets to achieve between US$ 4 to 6 billion by 2020, said Nivantha Kanuwana, Project Lead Institute of Business Processing Outsourcing(IBPO) at the launch of IBPO in Colombo on Wednesday.
Kanuwana in an exclusive interview with Daily News Business said an investment has been made in the project with the target of training 20,000 BPO professionals by 2020.
He said the BCI Certification is a world renowned and most widely spread certification and accreditation Body for the BPO industry." We need to flourish in this sector and for that we need an acceptable qualification for Sri Lankan youth who are willing to engage in the BPO industry. For that we established the IBPO which is the licensed body of BCI for Sri Lanka for three things. One is to train people based on BCI standards which is done by USA and to conduct examinations on behalf of BCI USA and to breed master trainers for BCI to conduct BCI certified courses.
Kanuwana said they had set a target of US$ 1 billion by 2016 from the BPO industry which is almost equal to the total turnover of the Sri Lankan tea industry. "That is quite achievable. By 2020 we hope to achieve US$ 4 to 6 billion from the BOP industry for that we need about 20,000 BPO professionals to be bred. We are offering 14 international certifications offered by BCI.
For entry level there are four, for the next level again there are four, for manager level there are four and for the highest level there are two qualifications out of the total 17 qualifications available at BCI we are licensed to offer 14 in Sri Lanka."
He said customer interaction professionals, back office operations, financial, accounting and technical support associates were the four areas they were going to start first in Sri Lanka right now. He said during this latter part of the year they plan to train 200 professionals, from next year 1,000 and from 2016 they intend to train more than 2,000.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, August 19, 2014