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News : Bracknell: Redwood Technologies Acquires Weston Digital

#contactcenterworld, @rtchirp, @cgchirp

Bracknell, UK, June, 2019 -- Bracknell-based Redwood Technologies Group has acquired quality monitoring providers Weston Digital Technologies. This is part of a programme of continuing expansion to help organisations provide better Customer Engagement and Experience.

The full share acquisition combines the existing customer engagement expertise in its cloud-based contact centre solutions provided by Group subsidiary Content Guru, with Weston Digital’s omni-channel recording and quality management capabilities. Weston’s screen recording and quality monitoring technology will now be available as part of the Content Guru suite of products.

Derek Townsend, managing director of Surrey-based Weston Digital Technologies, said: "Having worked with Redwood as a strategic partner, the synergies and complimentary cultures quickly became obvious. This is a match made in heaven, to become part of a large company that operates on a truly global scale. Joining the Redwood family opens up many exciting opportunities for us to bring our advanced technology to Redwood Technologies’ and Content Guru’s international market."

Sean Taylor, CEO of Redwood Technologies Group, said: "We have been aware of Weston Digital Technologies for a long time. They have an outstanding technology solution, which it will be fantastic to add to the Redwood Technologies Group portfolio. We are very excited about strengthening our customer proposition and great synergies."

#contactcenterworld, @rtchirp, @cgchirp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businessmag.co.uk


About Redwood Technologies Ltd.:
Company LogoRedwood Technologies Group helps organizations provide customer experiences through seamless integration of communications channels combined with insights through customer data. Its cloud infrastructure, storm®, is used by hundreds of organizations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include AT&T, the NHS, Rakuten, US Federal Government and Vodafone.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, June 11, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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