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News : Brand Embassy and Talkdesk Form Partnership
San Francisco, CA, USA, July, 2018 -- Brand Embassy, a digital customer service platform, has signed a partnership with Talkdesk, the enterprise contact center platform, to offer a joint solution for omnichannel customer service.
This partnership between Brand Embassy and Talkdesk enables both large enterprises and midmarket companies globally to test, implement and scale customer service operations across voice and digital channels, including email, live chat, messengers, chatbots and social media, in a single integrated interface.
"Talkdesk is very happy to welcome Brand Embassy as the new partner in the Talkdesk AppConnect Innovation Ecosystem. Both current Talkdesk customers and prospects can start using a free 30-day trial of the solution with one click," said Khurram Taji, Head of Enterprise Strategy & AppConnect at Talkdesk.
"As contact centers move to a cloud-based model, mobile and social customers increasingly expect the same level of service no matter the channel. I'm proud to see Brand Embassy and Talkdesk offering a complete customer service solution that's both easily available and scalable," added Vít Horky, Co-founder and CEO of Brand Embassy.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Integration
More Editorial From Talkdesk
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
About Brand Embassy:
Brand Embassy software helps companies to provide customer service on social media.
Published: Tuesday, July 17, 2018
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