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News : Brand Embassy Launches Platform for Social Customer Service
London / Prague June 8, 2015 -- Brand Embassy, a digital customer service technology firm, announced the launch of their new customer service platform. Brand Embassy’s cloud-based SaaS brings digital customer service channels like Facebook, Twitter, Instagram, email, live chat and discussion forums into one interface and then uses a variety of parameters like post influence and topic to intelligently route requests to the most relevant customer service agent.
"We’ve seen a major change in the way our customers want to communicate with us," says Phil Wilson, Social Media Communication Manager at Vodafone UK. "They demand more than just marketing on social media, they want customer service. We believe it’s our job to deliver that exceptional service. That’s why we’ve invested in customer service technology from Brand Embassy, and together we’re well on our way to achieving our goals."
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About Brand Embassy:
Brand Embassy software helps companies to provide customer service on social media.
RealWire is an online press release distribution service with over 10 years of expertise and is first choice for many of the UK’s top digital PR and internet marketing professionals. RealWire has been the UK’s leading innovator in press release distribution introducing a Social Media News Release option in 2007 and its patent pending targeting system, PRFilter, in 2010.
Published: Tuesday, June 9, 2015