News : Brandt International to Invest to Grow BPO Business
Kuala Lumpur, Malaysia, Jan 29, 2015 -- Brandt International Sdn Bhd said it will be investing over the next three years.
Currently, the company runs its Malaysian BPO operations from its office in Bangsar South, Kuala Lumpur, which has a capacity of 65 seats.
By the end of the first half of this year, it will expand its BPO business with a new site in Nusajaya, Johor that will have an initial capacity of 100 seats, but which can scale up to 500 seats.
"The investment includes infrastructure, as well as human resources. We are very optimistic about the market and the business," Brandt International chief executive officer Munirah Looi told a media briefing in Kuala Lumpur on January 28.
Besides Malaysia, the company also has about 3,500 seats in Jakarta. "Overall, in terms of our capacity, we are seeing more than 65 per cent of our seats filled up. We expect all our seats to be filled up over the next few years," she added.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Citing statistics by the Asia Pacific Research Group for 2015 to 2017, she said call centre operations in Malaysia are expected to enjoy single-digit growth, while the number of global business processes being managed from Malaysia is expected to see double-digit growth, during this period.
Munirah, a Digital News Asia Digerati50, was speaking to the media during a briefing announcing Brandt International’s collaboration with US tech provider Cisco Systems Inc and Chennai-headquartered contact centre management technology solutions provider Servion Global Solutions Ltd.
"The platform provided by Cisco is virtual — it means regardless where you are situated, I can extend the licence to where it is required. The capability of the Cisco solution is that I can be anywhere, all I need to do is to switch it on," she added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
More Editorial From Brandt International
About Brandt International:
Brandt International is a specialist in business transformation consulting and outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.
Published: Monday, February 2, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all ...
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order manage...