News : Brandt Launches Contact Centre 2.0
MSC-status company Brandt International, a provider in business and knowledge processing (BPO/KPO) services and consulting announced the launch of its business process outsourcing (BPO) facility for delivering tailor-made Customer Experience (CE) solutions for large consumer-facing brands in Malaysia and the ASEAN region.
Servion Global Solutions, a provider in customer interaction management (CIM) and contact centre management (CCM) technology solutions, also a MSC-status company, used Cisco's technologies to develop the facility. The platform, which supports up to a 2,000-seat capacity, will enhance customer service levels for small and medium businesses across Malaysia and empower businesses to focus on growth and adaptability.
Today's Tip of the Day - Agents Are Still Important!
More Editorial From Brandt International
About Brandt International:
Brandt International is a specialist in business transformation consulting and outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people to deliver an improved customer experience.
Servion Global Solutions (Servion), a specialist in the Customer Interaction Management (CIM) domain, is a fast growing company with a global clientele of more than 400 customers in 41 countries and with over 1000 installations. Operating in a market that is estimated to grow to $2.6 billion by 2008 (Source: Datamonitor), Servion takes a consulting led approach to optimize customer interaction for its clients.
Published: Tuesday, February 3, 2015