News : Bravissimo Customers Value Live Video Assistance from Vee24
Cambridge, MA, USA, Sept 3, 2015 -- Live video assistance provider, Vee24, announces that UK lingerie retailer Bravissimo is now using the Vee24 solution to offer live video assistance to consumers shopping on the Bravissimo website. Website users can now interact with the Bravissimo customer service team using live video, where the customer can see the consultant on the screen, ask questions and see the product range close up.
"When we saw the video chat solution from Vee24, we realised that this could be so much more than a standard web chat service. Web chat is great, but it’s a bit like real-time email and doesn’t really get across the personality of the Bravissimo brand. Video chat enables us to engage with customers in a very personal and direct way – very much like the way we’d interact with customers in store," comments Lisa Gardner Customer Service & Fulfilment Centre Operations Manager, Bravissimo.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Bravissimo is using the Vee24 solution in its contact centre, where employees are trained to interact with customers via live video. Customers can either select the Live Chat option from the website, or can respond to a ‘nudge’ from the Bravissimo team that encourages customers who may need help to connect.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Document Processes
More Editorial From Vee24
Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Road Runner Sports, Schuh and Vodafone. The company is headquartered in Boston, Mass., with European operations in Manchester, England.
Bravissimo is a lingerie retailer that provides lingerie and swimwear in D+ cup sizes. They currently have 21 stores across the UK and also sell via mail order and online.
Published: Monday, September 7, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...