News : Bravissimo Customers Value Live Video Assistance from Vee24
Cambridge, MA, USA, Sept 3, 2015 -- Live video assistance provider, Vee24, announces that UK lingerie retailer Bravissimo is now using the Vee24 solution to offer live video assistance to consumers shopping on the Bravissimo website. Website users can now interact with the Bravissimo customer service team using live video, where the customer can see the consultant on the screen, ask questions and see the product range close up.
"When we saw the video chat solution from Vee24, we realised that this could be so much more than a standard web chat service. Web chat is great, but it’s a bit like real-time email and doesn’t really get across the personality of the Bravissimo brand. Video chat enables us to engage with customers in a very personal and direct way – very much like the way we’d interact with customers in store," comments Lisa Gardner Customer Service & Fulfilment Centre Operations Manager, Bravissimo.
Bravissimo is using the Vee24 solution in its contact centre, where employees are trained to interact with customers via live video. Customers can either select the Live Chat option from the website, or can respond to a ‘nudge’ from the Bravissimo team that encourages customers who may need help to connect.
Posted by Veronica Silva Cusi, news correspondent
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Vee24 is the live video assistance solution trusted by the world’s leading consumer-facing brands. Featuring voice, video, text and co-browsing for web-, app-, and kiosk-based customer engagements, Vee24 is the most broadly and successfully deployed solution proven to advance the customer experience and dramatically increase ecommerce sales. Customers include Audi, DFS, Fox Sports, Isabella Oliver, Jaguar Land Rover, Mattress Firm, Regus, Road Runner Sports, Schuh and Vodafone. The company is headquartered in Boston, Mass., with European operations in Manchester, England.
Bravissimo is a lingerie retailer that provides lingerie and swimwear in D+ cup sizes. They currently have 21 stores across the UK and also sell via mail order and online.
Published: Monday, September 7, 2015