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News : Braxtel and Grandstream Announce Partnership

#contactcenterworld, @grandstreamnet, @braxtel

Boston, MA, USA and Leicestershire, UK, April 11, 2018 -- Grandstream, an SIP unified communication solutions since 2002, and Braxtel, a provider of contact center solutions, announced a new partnership. Under this partnership, Grandstream’s UCM series of IP PBXs are now fully compatible with Braxtel’s Contact Center Suite. As a result, mid-size call centers around the world can integrate Braxtel’s ready-to-go call center suite with Grandstream’s unified communications manager to build an end-to-end customer interaction management platform.

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"Our partnership with Braxtel makes it easier than ever to build state-of-art call enter platforms with our UCM series," said David Li, CEO of Grandstream. "Mid to large sized call centers need to be able to track and analyze customer engagements across all platforms using a centralized interface. We are excited to offer this functionality to our customer base by teaming up with Braxtel while also offering Braxtel users a reliable and affordable on-premise UC platform."

"Our new and exciting partnership with Grandstream is perfect for delivering an innovative and low cost customer service solution," said Braxtel CEO Nick Thwaites. "The fully integrated UCM and Contact Q platform allows customers to benefit immediately from this unique combination of advanced contact centre functionality and a low cost SIP PBX. The solutions allows users to keep existing telephone systems and applications, whilst managing budgets and benefiting from modern technology."

#contactcenterworld, @grandstreamnet, @braxtel

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream

About Grandstream:
Company LogoGrandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
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About Braxtel:
Company LogoFounded in 1997, Braxtel Communications provides contact management solutions allowing for the customized development of customer communication systems with the flexibility of integration to existing systems, resulting in an efficient, economic service model that supports multi-channel customer communications. Braxtel’s software suite, Fluency, is a tightly integrated, standards-based communications solution for mid-sized contact centers.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Friday, April 13, 2018

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2020 Buyers Guide Payment Services


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
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