Boston, MA, USA and Leicestershire, UK, April 11, 2018 -- Grandstream, an SIP unified communication solutions since 2002, and Braxtel, a provider of contact center solutions, announced a new partnership. Under this partnership, Grandstream’s UCM series of IP PBXs are now fully compatible with Braxtel’s Contact Center Suite. As a result, mid-size call centers around the world can integrate Braxtel’s ready-to-go call center suite with Grandstream’s unified communications manager to build an end-to-end customer interaction management platform.
"Our partnership with Braxtel makes it easier than ever to build state-of-art call enter platforms with our UCM series," said David Li, CEO of Grandstream. "Mid to large sized call centers need to be able to track and analyze customer engagements across all platforms using a centralized interface. We are excited to offer this functionality to our customer base by teaming up with Braxtel while also offering Braxtel users a reliable and affordable on-premise UC platform."
"Our new and exciting partnership with Grandstream is perfect for delivering an innovative and low cost customer service solution," said Braxtel CEO Nick Thwaites. "The fully integrated UCM and Contact Q platform allows customers to benefit immediately from this unique combination of advanced contact centre functionality and a low cost SIP PBX. The solutions allows users to keep existing telephone systems and applications, whilst managing budgets and benefiting from modern technology."
Posted by Veronica Silva Cusi, news correspondent
Grandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
Founded in 1997, Braxtel Communications provides contact management solutions allowing for the customized development of customer communication systems with the flexibility of integration to existing systems, resulting in an efficient, economic service model that supports multi-channel customer communications. Braxtel’s software suite, Fluency, is a tightly integrated, standards-based communications solution for mid-sized contact centers.
Published: Friday, April 13, 2018
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