OK
X

A T T E N T I O N !

Tickets on sale for our own 'Industry leading, highest rated' event out there!

The NEXT GENERATION
Contact Center & Customer Engagement
BEST PRACTICES Conference
featuring 2018 Top Contact Centers / CX Organizations!!
Events taking place in Europe, US, Asia

FIND OUT MORE

United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
FacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • North & South America
      • Americas Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Europe, Middle East & Africa
      • EMEA Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Asia Pacific
      • Asia Pacific Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
    • Global
      • Global Overview
      • Networking
      • Certificate/Benchmarking
      • Conference Schedule
      • Book Tickets
      • Contact Us
      • Venue/Travel
      • Gala Dinner
      • Travel Information
      • Useful Information
      • Convince Your Boss
      • Sponsorship
      • Transaltion Services
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Suppliers
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
  • Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Suppliers
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • Computer Hardware / Software
    • CRM
    • Executive Track
    • Government
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities
    • Workforce Management
WHAT CAN WE HELP YOU FIND?
categories
All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store

News : Braxtel and Grandstream Announce Partnership

#contactcenterworld, @grandstreamnet, @braxtel

Boston, MA, USA and Leicestershire, UK, April 11, 2018 -- Grandstream, an SIP unified communication solutions since 2002, and Braxtel, a provider of contact center solutions, announced a new partnership. Under this partnership, Grandstream’s UCM series of IP PBXs are now fully compatible with Braxtel’s Contact Center Suite. As a result, mid-size call centers around the world can integrate Braxtel’s ready-to-go call center suite with Grandstream’s unified communications manager to build an end-to-end customer interaction management platform.

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!

"Our partnership with Braxtel makes it easier than ever to build state-of-art call enter platforms with our UCM series," said David Li, CEO of Grandstream. "Mid to large sized call centers need to be able to track and analyze customer engagements across all platforms using a centralized interface. We are excited to offer this functionality to our customer base by teaming up with Braxtel while also offering Braxtel users a reliable and affordable on-premise UC platform."

"Our new and exciting partnership with Grandstream is perfect for delivering an innovative and low cost customer service solution," said Braxtel CEO Nick Thwaites. "The fully integrated UCM and Contact Q platform allows customers to benefit immediately from this unique combination of advanced contact centre functionality and a low cost SIP PBX. The solutions allows users to keep existing telephone systems and applications, whilst managing budgets and benefiting from modern technology."

#contactcenterworld, @grandstreamnet, @braxtel

Posted by Veronica Silva Cusi, news correspondent
Source: Grandstream

Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Related Editorial

  • PortaOne and Grandstream Announce An Expansion of Their Partnership
  • Grandstream Releases New 4K Video Conferencing Endpoint
  • Grandstream Announces Compatibility of their IP Phones with BroadSource’s Application Platforms
  • T38Fax Certifies Grandstream Voice Products with Power-T.38 Fax Service
  • Grandstream and IDT/net2phone Team Up
  • Grandstream IP Voice Solutions Certified with GENBAND Real Time Communications Portfolio

More Editorial From Grandstream

  • Grandstream and JPL Telecom Announce Product Compatability
  • Grandstream and ABSIS Middle East Announce Partnership
  • PortaOne and Grandstream Announce An Expansion of Their Partnership
  • Grandstream Releases New 4K Video Conferencing Endpoint
  • Grandstream Announces Compatibility of their IP Phones with BroadSource’s Application Platforms
  • Grandstream and Net2phone Team Up to Offer IP Telephony Solutions in Argentina

About Grandstream:
Grandstream Networks is a manufacturer of IP voice/video telephony and video surveillance solutions.
         

About Braxtel:
Founded in 1997, Braxtel Communications provides contact management solutions allowing for the customized development of customer communication systems with the flexibility of integration to existing systems, resulting in an efficient, economic service model that supports multi-channel customer communications. Braxtel’s software suite, Fluency, is a tightly integrated, standards-based communications solution for mid-sized contact centers.
       

Published: Friday, April 13, 2018

Printer Friendly Version Printer friendly version

Industry Suppliers

Get Listed
GenesysPREMIUMGenesys
http://genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
(view more)
SalesforceSalesforce
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
(view more)
Five9Five9
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
(view more)
Bright Pattern IncBright Pattern Inc
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
(view more)
Get Listed

Upcoming Events

Submit Event
EUROPE, MIDDLE EAST & AFRICA - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
 1
 2213 
Share