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News : Braze to Acquire North Star, Exclusive Australian Reseller

#contactcenterworld, @braze

New York, NY, USA, Apr, 2023- Braze (Nasdaq: BRZE), a customer engagement platform that powers interactions between consumers and the brands they love, announced that it has entered into a definitive agreement to acquire North Star, its exclusive reseller in Australia and New Zealand (ANZ). The transaction is expected to close in the second quarter of FY24.

North Star has been a Braze reseller since 2016, providing sales, onboarding, and customer success operations in the ANZ market for customers such as Canva and KFC Australia. The transaction will provide Braze with a direct market presence in the region, along with local market expertise from the North Star team.

"We are thrilled to officially be joining the Braze team, and look forward to continuing to help ANZ brands realize the promise of customer engagement with the Braze platform," said Lewis Barnes, a co-founder of North Star who will serve as the Senior Director of Customer Success for ANZ at Braze.

"We believe our teams will be able to drive revenue even more effectively with direct access to everything that a company of Braze’s scale and maturity offers, including best-in-class systems, robust enablement and training programs, and a mature marketing organization," said Christopher Fennell, a co-founder of North Star who will serve as the Area Vice President for ANZ at Braze.

"North Star has had immense success building the modern customer engagement community in Australia and New Zealand with Braze, and we’re excited to combine our go-to-market operations to drive greater efficiency and enhance our market presence as a single entity," said Bill Magnuson, Cofounder and CEO of Braze.

#contactcenterworld, @braze

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Braze:
Company LogoBraze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today's mobile-first world and tomorrow's ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren't built for today's on-demand, always-connected customer.
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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Tuesday, April 4, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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