News : Brazilian Regulator Receives More Complaints in 2015
Brasília, Brazil, February, 2016 -- Brazil's National Telecommunications Agency (Anatel) received in 2015 4.09 million complaints over telecommunications services, an increase of 43.5 percent compared to the previous year. Of the total, 1.4 million were submitted via the regulator's internet channels, an increase of just over 90 percent compared to 737,600 complaints made in 2014.
One of the reasons for the growth was the upgrade and addition of communication channels for the general public. As a result, online channels were responsible for 34 percent of registered complaints in 2015, compared to 26 percent a year earlier. Anatel's call centre also saw its capacity increased, with consumers filing 2.66 million complaints, an increase of 28.1 percent compared to 2014.
The service that contributed most to the increased number of complaints was post-paid mobile telephony, with around 1.2 million complaints, or 415,000 more than in 2014. In proportional terms, the highest growth was among pay-TV complaints, whose volume increased by 83 percent.
Posted by Veronica Silva Cusi, news correspondent
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