News : Brazil's Maringa Tourism Implements Avaya IP Office Contact Centre Solution
Sao Paulo, Brazil, September, 2016 -- Avaya announced that Maringa Tourism, a Braziian travel agency specializing in business travel management, has implemented a new Avaya contact center solution to improve the customer experience and service provided by its growing business.
As the company expanded, it needed a communication and collaboration solution that offered the necessary controls to speed and enhance call handling, quality assurance and customer service and reduce costs.
Implemented by Avaya channel partner, Belltech, an Avaya IP Office Contact Center provided a number of benefits to Maringa Tourism as well as the other two companies in the group.
"Prior to deploying Avaya IP Office, we needed a receptionist at each branch to receive all calls and refer to the service groups. Today, we have a solution that automates the entire process, and we can still measure each customer interaction by controlling the waiting times and service line in a much better way. Moreover, the interconnection of subsidiaries and group companies is another advantage of the Avaya IP Office Contact Center solution."
Alexandre de Castro, Vice President of Maringa Tourism
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, October 5, 2016