Malta, Dec 2022 - at The NEXT GENERATION Contact Center & Customer Engagement Best Practices conference hosted by ContactCenterWorld.com, the world's first group of contact centers were presented with the NEW Certified World Class award having successfully demonstrated over 3 years they are world class by winning awards in the Global Top Ranking Performer Awards - considered the most prestigious awards in the contact center and CX industry and referred to by many as the Olympics of the contact center world.
The Global Top Ranking Performer Awards from ContactCenterWorld.com, now in the 18th year, are the ultimate awards program where entrants have to present their best practices in front of hundreds of contact center professionals from around the World. The first group to win this prestigious award and recognition as Certified World Class for their contact centers:
Commenting on this prestigious certification, Mrs. Elly Tjan, Head of Public Information Services and Digital Communication Division, Bank Indonesia said "We are honored to be granted the World Class Award. This not only proves the amount of effort and hard work that we've put into our services, but this also means that as a public institution, we are once again being challenged to continuously make improvements so we could contribute more for Bank Indonesia and the people of Indonesia in general. We couldn't thank CCW enough for recognizing our achievements and connecting us with the best of the best in the contact center industry!"
"This is always a great honour for us to be in Contact Center World regional and global events since 2020. We believe that this is the only global organisation which is absolutely transparent and being qualified fairly. With the ranks we had in this organisation, now we are more recognized in our industry in Turkiye and also in global market. Thanks to all Contact Center World team in every organisation they are always doing a great job with hospitality and charity. Beside the all benefits of Contact Center World organisations, this year in global event in Malta we were granted twice World Class Award. Being certified as World Class company is a million times precious for us. Having this privilege during the gala night which is given the first time to the companies participating and having medals three times successively was a distinctive competency for us. In addition, by means of World Class certificate, it gives us proud in the awareness we have in the eyes of our customers and competitors. Thanks to the Wold Class certificate, we now know that we must adopt this value and preserve this title. Thank you to Contact Center World team, to all judges and to all participants" added Tanay Tunçsoy of Pusula Call Center Turkey
Clint Waltman, CMO of EC3 South Africa "To be awarded one of the first CERTIFIED WORLD CLASS awards in Malta has certainly bee our biggest highlight. To be recognized as a consistent GOLD Winner by ContactCenterWorld.com is indeed recognition to be proud of. Very few companies achieved this, so we feel we are in a very privileged space."
"We are very honored to be recognized by Contact CenterWorld as a certified world class contact center as an authentication of our efforts to provide a wonderful customer experience and value added to all of our stakeholders. It also gives us a golden opportunity to serve as a role model for other industries. Besides, this is one of our contributions to our beloved country and makes us the pride of our nation." added Wani Sabu, Executive Vice President of PT Bank Central Asia
The new Certified World Class award is available to companies and individuals - find out more here Certified World Class
About Saravanan Belusami:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
Published: Monday, January 2, 2023
Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
eGain Knowledge + AI
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Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
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Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels.
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With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.
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