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News : Breaking News! First Centers In The World To be Certified World Class

Malta, Dec 2022 - at The NEXT GENERATION Contact Center & Customer Engagement Best Practices conference hosted by, the world's first group of contact centers were presented with the NEW Certified World Class award having successfully demonstrated over 3 years they are world class by winning awards in the Global Top Ranking Performer Awards - considered the most prestigious awards in the contact center and CX industry and referred to by many as the Olympics of the contact center world.

The Global Top Ranking Performer Awards from, now in the 18th year, are the ultimate awards program where entrants have to present their best practices in front of hundreds of contact center professionals from around the World. The first group to win this prestigious award and recognition as Certified World Class for their contact centers:

  • PT Bank Central Asia (Indonesia)
  • Pertamina (Indonesia)
  • EC3 (South Africa) - BPO Category
  • Pusula Call Center (Turkey) - BPO Category
  • Bank Indonesia (Indonesia)

Commenting on this prestigious certification, Mrs. Elly Tjan, Head of Public Information Services and Digital Communication Division, Bank Indonesia said "We are honored to be granted the World Class Award. This not only proves the amount of effort and hard work that we've put into our services, but this also means that as a public institution, we are once again being challenged to continuously make improvements so we could contribute more for Bank Indonesia and the people of Indonesia in general. We couldn't thank CCW enough for recognizing our achievements and connecting us with the best of the best in the contact center industry!"

"This is always a great honour for us to be in Contact Center World regional and global events since 2020. We believe that this is the only global organisation which is absolutely transparent and being qualified fairly. With the ranks we had in this organisation, now we are more recognized in our industry in Turkiye and also in global market. Thanks to all Contact Center World team in every organisation they are always doing a great job with hospitality and charity. Beside the all benefits of Contact Center World organisations, this year in global event in Malta we were granted twice World Class Award. Being certified as World Class company is a million times precious for us. Having this privilege during the gala night which is given the first time to the companies participating and having medals three times successively was a distinctive competency for us. In addition, by means of World Class certificate, it gives us proud in the awareness we have in the eyes of our customers and competitors. Thanks to the Wold Class certificate, we now know that we must adopt this value and preserve this title. Thank you to Contact Center World team, to all judges and to all participants" added Tanay Tunçsoy of Pusula Call Center Turkey

Clint Waltman, CMO of EC3 South Africa "
To be awarded one of the first CERTIFIED WORLD CLASS awards in Malta has certainly bee our biggest highlight. To be recognized as a consistent GOLD Winner by is indeed recognition to be proud of. Very few companies achieved this, so we feel we are in a very privileged space."

"We are very honored to be recognized by Contact CenterWorld as a certified world class contact center as an authentication of our efforts to provide a wonderful customer experience and value added to all of our stakeholders. It also gives us a golden opportunity to serve as a role model for other industries. Besides, this is one of our contributions to our beloved country and makes us the pride of our nation." added Wani Sabu, Executive Vice President of PT Bank Central Asia

The new Certified World Class award is available to companies and individuals - find out more here Certified World Class

About Raj Wadhwani 🍁:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up and changed the name to in 2001

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Published: Monday, January 2, 2023

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2024 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

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