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News : Brüel & Kjær Enhances Customer Support with Technology from Interoute
London, UK, Jan 19, 2016 -- Brüel & Kjær, a global provider in sound and vibration measurement and management, has implemented a new Contact Centre and Skype for Business dedicated cloud solution with global SIP trunking from Interoute, owner operator of a global cloud services platform. The new communications platform was up and running within just four months of contract signature. Brüel & Kjær has transformed its customer service delivery across the globe using the new collaborative, flexible and cost effective features.
Brüel & Kjær operates through an international network of partners and sales offices, with its local teams supported by a global group of engineering specialists. This business model requires an integrated communications solution that not only facilitated collaborative working through international voice, video and screen sharing, but which also supported its customer call centre service.
Jonas Toft Olesen, Global IT Manager at Brüel & Kjær, commented: "As a global organisation, the way we work with our customers is changing and it’s important that we get closer to provide the best service. Interoute is now a strategic partner for us because they could merge our telephony, Contact Centre and Skype for Business solutions on a global scale."
Brüel & Kjær’s solution uses Interoute Virtual Data Centre cloud zones in Hong Kong, New York and Amsterdam, ideally located to host Skype for Business and Contact Centre close to users, lowering latency, and improving call quality.
Posted by Veronica Silva Cusi, news correspondent
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Brüel & Kjær also runs a variety of training courses, from basic introductions to noise and its effects to more specialised classes teaching customers how to get the most out of their equipment. Free, online training courses - conducted by our expert engineers - run throughout the year too. Brüel & Kjær is a subsidiary of UK-based Spectris plc, which has annual sales of £1.1bn and employs around 7,500 people worldwide across its four business segments.
Interoute Communications Ltd, is a privately held telecommunications company, it operates Europe's largest cloud services platform.
Published: Wednesday, January 20, 2016