News : Brian Reid of OSC Recognized for Exemplary Contact Center Leadership by inContact
Atlanta, GA, USA, May 16, 2017 -- OSC, a lender-placed insurance and tracking company and part of Breckenridge Insurance Group, announces Brian Reid, director of Escrow & Call Center Operations, was a recent international finalist for an inContact Contact Center Leader of the Year 6th annual Mojo Award.
This Mojo award recognizes the "contact center leader whose achievements and passion infuse his or her workforce and who implements new ideas that significantly improve contact center operations."
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"Brian’s leadership of our complex call center operations and his overall collaborative approach are admired within OSC. To have his hard work recognized by the worldwide leading provider of technology in this space across all industries, is a huge endorsement of his contributions to our team and the clients we serve," stated Keith Gilroy, president of OSC.
As noted by inContact judges, Reid was chosen as a finalist as he "diligently guided each new phase of OSC’s contact center transformation. He not only implemented inContact, he created a new training program for his agents, improved service level agreements (SLA's) and reduced turnover. Agents now have visibility into their performance, collaboration with their team members and the tools they need to deliver excellent service."
Reid was among three finalists for this award among those nominated. He has more than 15 years of call center experience in the mortgage banking and insurance sector having worked for select major banks and service providers. Previously, he spent nearly ten years in the Air Force last as a Noncommissioned Officer in Charge, 607th Air Support Squadron Information Management in the United States Air Force last stationed at the Osan Air Base in the Republic of Korea.
"Brian has been a significant presence at OSC and we thank him for his commitment to serving our OSC clients and serving our country with great honor. I couldn’t be more proud to have his efforts recognized on this international stage," added Tracey Carragher, CEO of Breckenridge Insurance Group.
Posted by Veronica Silva Cusi, news correspondent
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