News : Brian Silverman Joins Spoken Communications as Executive VP of Sales
Seattle, WAS, USA, February, 2017 -- Spoken Communications, provider in Contact Center as a Service (CCaaS) solutions, announced the appointment of Brian Silverman as executive vice president of sales. Brian brings more than 25 years of sales, marketing and executive management experience focused primarily on early stage, rapid growth high technology companies. In this position, Brian will lead the company's efforts to accelerate growth, as Spoken continues to evolve its cloud-based offerings for contact centers.
Prior to joining Spoken, Silverman served as vice president and general manager at inContact, a cloud-based, hosted call center solutions provider. Most notably, Silverman was co-founder and CEO of call center provider, Five9, where he led an exceptional team that helped take the company public in 2014. He has also held various sales and marketing management positions with Hewlett Packard, Sterling Software, JetForm and Platform Computing.
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"With a long history of managing high-growth companies, Brian is the perfect fit to help Spoken achieve its goal of entering new markets as we prepare for our next phase of rapid growth," said Mo Afshar, CEO of Spoken Communications. "His extensive contact center market knowledge will prove immensely valuable to both Spoken and the customers we serve. He brings a deep understanding of the challenges that both large, global brands and smaller, regional organizations face in meeting the expectations of the increasingly digital consumer."
"When I chose to join the founding team at Five9, I felt that I was about to embark on something that would ultimately change the future for contact centers," said Silverman. "Likewise, I believe that Spoken will transform the customer experience with truly unique and inventive technology that can help businesses get dramatically more value from the conversations they are having with their customers. I am convinced this company will own the future. As Spoken continues to bring new offerings to market, there will only be more opportunities to expand our reach. I am looking forward to working with the management team during this exciting phase of growth."
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, February 16, 2017