Fort Lauderdale, FL, USA, March, 2019 -- Kleinfeld Bridal, featured in TLC's reality show, "Say Yes to the Dress", has chosen OfficeWatch to track and monitor its high inbound call traffic. Kleinfeld Bridal has been dedicated to providing brides with dress selection and service for more than 75 years. Since 1941, Kleinfeld has helped hundreds of thousands of brides find the perfect wedding dress. From the day she says yes to the dress to the moment she says I do – Kleinfeld is there with the bride every step of the way.
The shopping destination needed a solution which would provide them with call traffic visibility to ensure they are not missing any inbound calls. This is why Kleinfeld Bridal chose OfficeWatch SL Professional, and with it, they are now able to provide even better, swifter, customer service to its customers; an important core value of their business model.
OfficeWatch SL Professional is a call tracking and logging application that allows users to pull reports on call volume and extension activity, receive alerts of emergency calls, and analyze peak trunk capacity.
Posted by Veronica Silva Cusi, news correspondent
About Metropolis Technologies:
Metropolis Technologies, Inc. has been a provider of telemanagement solutions for many businesses and Fortune 500 companies since 1993. Headquartered in Fort Lauderdale, Florida, Metropolis Technologies, Inc. provides OfficeWatch for Businesses and ProfitWatch for Hotels.
Published: Thursday, March 28, 2019
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
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