Sydney Australia, Dec 16, 2019 -- BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), to enable multichannel communications and customer service. Looking to replace its legacy on-premise infrastructure, BridgeClimb has deployed RingCentral Office(R) and RingCentral Contact Centre™ solutions across its entire staff. The implementation and cutover took place in October 2019.
"We were looking at upgrading all of our business systems to provide BridgeClimb with the flexibility to scale in the future, and that included our telephony and contact centre provider," said Parth Gandhi, Head of IT, BridgeClimb. "When we were assessing unified communications and contact centre solutions, RingCentral ticked all the boxes in terms of functionality and cost savings. I also like choosing partners with a vested interest in continually enhancing their systems over time, which is exactly what you get with RingCentral. The transition to our new RingCentral environment was smooth."
The RingCentral Office solution provides voice, video, online meetings and team messaging to support the communications needs for all BridgeClimb’s staff members.
RingCentral’s Professional Services team completed the design, configuration and implementation of the unified communications and contact centre solutions. It took just seven weeks from the initial meeting between RingCentral and BridgeClimb to complete the cutover of the new solution.
"We’re delighted to be associated with the iconic Sydney tourism experience BridgeClimb, and really looking forward to seeing how the BridgeClimb team leverages RingCentral’s open platform for further innovation and business transformation as they roll out new digital applications and services," said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral.
Posted by Veronica Silva Cusi, news correspondent
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Wednesday, December 18, 2019
Contact center quality assurance training and certification