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News : Bridger Insurance Services Chooses insured.io to Improve Self-Service Customer Experience

#contactcenterworld, @insuredio

Las Vegas, NV, USA, Oct 31, 2023 - insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, announced that Bridger Insurance Services has selected insured.io to provide Interactive Voice Response (IVR) to improve the customer experience for its auto insurance customers. insured.io's IVR solution enables automated inbound payments and policy status checks, as well as automated phone and text outreach, helping to reduce late payments and policy cancellations.

"To retain insurance customers in today's competitive insurance marketplace, carriers must offer a variety of ways to engage. We chose insured.io's IVR solution because it empowers our customers to opt for self-service when they need to make a payment and prefer a direct method without the need to wait on hold to speak to a representative to get it done," said Deane Silke, President of Bridger Insurance Services.

Small to midsize insurance carriers and MGAs often face a deluge of customer calls, causing customer service strain and longer hold times. Implementing the right IVR system delivers a cost-effective solution that automates many common customer service tasks and empowers policyholders to self-serve, reducing wait times and enhancing their experience. 

"Some large P&C insurance carriers in California have decided to slow or even stop writing new business, which has benefited small to midsize insurance providers that are now struggling to keep up with customer service demands," explained Steve Johnson, Head of Product at insured.io. "Bridger, facing similar call center challenges, adopted insured.io's SaaS IVR system to process secure payments and provide policy status information 24/7/365. With our IVR's outbound capability, a friendly, automated call/text reminder, sent in the right sequence and cadence, is a great way to reduce cancellations and increase reinstatements at an affordable price point for small to midsized insurance organizations."

#contactcenterworld, @insuredio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newsfilecorp.com


About insured.io:
Company LogoIn 2011, a group of Insurance Industry veterans founded what was known then as TundraLogic, Inc., on the principle that effective, meaningful engagement, via technology, is the basis of any successful Carrier, Managing General Agency or Producer. Now, as insured.io, we have combined what we’ve learned, and continue to learn, and engineered our cloud-based, SaaS platform to meaningfully and easily connect with your consumers, producers and employees using any device they choose, 24/7/365.
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Wednesday, November 1, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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