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News : Bright Pattern adds E-mail and Video Channels and Screen Recording
San Bruno, CA, Nov 25, 2014 -- An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their ServicePattern™multi-media contact center platform.
Konstantin Kishinsky, CEO of Bright Pattern said, "adding e-mail and video into the mix is the finishing touch and a very natural evolution of our platform capabilities. Now our subscribers and our partners’ subscribers can increase customer satisfaction by offering additional choices for contact channels to their clients, while reducing the costs associated with handling blended interactions via our enhanced Media Concurrency interaction distribution. Adding additional channels is an exciting method to increase customer satisfaction, however, measuring the effectiveness of operations and your customer experience is key to increasing overall service quality. Screen Monitoring and Recording are key technologies for managing quality, and archiving transactions that we are happy to offer as built-in functionality."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Thursday, November 27, 2014