News : Bright Pattern adds E-mail and Video Channels and Screen Recording
San Bruno, CA, Nov 25, 2014 -- An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their ServicePattern™multi-media contact center platform.
Konstantin Kishinsky, CEO of Bright Pattern said, "adding e-mail and video into the mix is the finishing touch and a very natural evolution of our platform capabilities. Now our subscribers and our partners’ subscribers can increase customer satisfaction by offering additional choices for contact channels to their clients, while reducing the costs associated with handling blended interactions via our enhanced Media Concurrency interaction distribution. Adding additional channels is an exciting method to increase customer satisfaction, however, measuring the effectiveness of operations and your customer experience is key to increasing overall service quality. Screen Monitoring and Recording are key technologies for managing quality, and archiving transactions that we are happy to offer as built-in functionality."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified full-featured end-to-end solution, the ServicePattern™ platform helps you manage the complete life cycle of customer service and economically improve customer experience.
Published: Thursday, November 27, 2014