News : Bright Pattern Adds Monet Software WFM to Partner Ecosystem with Out-of-the-box Integration
San Bruno, CA, USA, Sept, 2017 -- Bright Pattern, omnichannel contact center vendor partners with Monet, global provider of cloud-based workforce optimization solutions for contact centers. The solution brings a multitude of forecasting and scheduling benefits to contact center managers and agents alike.
Monet WFO Live includes workforce management, call recording, quality monitoring and performance management. The software is built to improve contact center service levels and reduce operational cost while providing more predictable and flexible scheduling and staffing.
"Monet’s WFO Live Workforce Optimization provides customers an easy, affordable and scalable solution for forecasting, scheduling, quality and performance management in the cloud." said Chuck Ciarlo, CEO at Monet Software. "The time and cost-saving benefits of combining Monet with Bright Pattern’s blended multichannel contact center technology, will allow contact centers to take advantage of complete cloud technology solutions in delivering a superb customer experience."
"We are excited to expand our WFM integration network to provide Bright Pattern customers with all prefered WFM providers like Monet, said Konstantin Kishinsky, CEO of Bright Pattern. "Monet WFM for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. WFM software is crucial in an omnichannel contact center and Monet has proven to be an exceptional vendor over the years.
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About Monet Software:
Monet Software is a global provider of cloud-based workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use contact center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. With Monet WFO Live customers get all the benefits of Monet’s WFO platform:
Published: Tuesday, September 19, 2017
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