San Bruno, Calif., Nov, 2018 -- Bright Pattern, a provider of omnichannel cloud contact center software, unveils its partner program designed to drive new business opportunities and increase profits for value-added resellers (VARs).
The enterprise-class software is available to companies of all sizes in a single easy-to-use platform. By providing ongoing support and access to internal resources and documentation, the Bright Pattern Partner Program helps partners discover new opportunities, earn new business, deploy profitable solutions, and develop the expertise required to excel in the customer experience industry.
"We're thrilled to partner with Bright Pattern to deliver best-in-class cloud contact center solutions to businesses of all sizes," said Jitender Singh, Senior Vice President of Cloud Sales and Solutions at Conduit Global. "This partnership gives our clients true digital channel management."
"Bright Pattern gives Waterfield Technologies the ability to provide a consistent and seamless experience across all channels with real-time visibility into channel performance," said Howard Leary, Vice President of Solutions Consulting at Waterfield Technologies. "We are excited to partner with Bright Pattern to deliver a cost-effective option for customers looking to migrate or implement a cloud-first contact center."
"The Bright Pattern Partnership Program is ideal for partners serving midsize and enterprise customers with a focus on digital transformation and omnichannel support," said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. "Bright Pattern partners receive valuable incentives aimed to grow pipe, increase margins, and expand their business. These incentives include joint promotional opportunities, webinar and trade show participation, and access to our library of branded content to use in demand-generation activities."
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Monday, November 19, 2018
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.