News : Bright Pattern Announces Spring 2018 Release of its Cloud Contact Center Platform
San Bruno, Calif., March 6, 2018 -- Bright Pattern announces the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern's platform with the numerous capabilities that have been introduced over the last 18 months.
"Spring 2018 is our most important release to date," said Konstantin Kishinsky, CTO of Bright Pattern. "With its unprecedented reliability levels, we are uniquely positioned to address the needs of large enterprises for cloud contact center solutions."
The Spring 2018 release is available immediately to existing customers. The company will be working with its partners to provide a transition forward for OEM versions of its suite, including Zipwire.
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Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, March 7, 2018
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