News : Bright Pattern Announces NTT Communications Certification and APAC Expansion
Tokyo, Nov, 2018 -- Bright Pattern announces increased expansion in the APAC region by partnering with telecommunications company, NTT Communications, in Japan. Bright Pattern has received the NTT Communications Certificate for compatibility assurance in order to connect to NTT Communications' Arcstar IP Voice Service.
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"The partnership comes after increased expansion into the APAC and Japan region," said Konstantin Kishinsky, CTO and Founder of Bright Pattern. "We have worked to provide a solution for international customers that is innovative, secure, and flexible. The flexibility of our contact center solution allows customers to choose preferred vendors for telecommunications, cloud network, and integration to CRM and WFM."
"Japan has always been a strong market for the Bright Pattern product and our expansion in APAC through a local point of presence and local partnerships will provide close-knit and personalized support to our Japanese partners and direct customers," said Kishinsky.
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About NTT Communications Corporation:
NTT Com CHEO Corporation, is founded in 2002, as a technical support center of Japanese largest ISP 'OCN' provided by NTT Communications Corp, our parent company. And today we organize both over 1,000 of highly-trained home agents all over Japan and our excellent real center staffs as one virtually-unified contact channel, and provide high quality CX as a reliable outsoucer to many enterprise customers, such as world-wide software developer, major EC servicer, mobile carrier, ISPs, nad so on. On the other hand, we’re quite positive on hiring elderly and women to create shared value for the society at all times as well.
Published: Friday, November 16, 2018
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