San Bruno, Calif., Aug. 21, 2018 -- Bright Pattern, a provider of enterprise contact center software, announces its partnership with Conduit Global, a provider in the cloud Contact Center as a Service (CCaaS) industry. Bright Pattern Contact Center Software will help Conduit Global provide omnichannel technology and professional services to enterprise customers in the healthcare, financial services, logistics, retail, telecommunications, and utilities industries.
Conduit Global is looking to transform their customer experiences.
"We're thrilled to partner with Bright Pattern to deliver best-in-class cloud contact center solutions to businesses of all sizes," said Jitender Singh, Conduit Global SVP of Cloud Sales and Solutions. "This partnership gives our clients true digital channel management. The CX100 Cloud Suite helps businesses meet the digital transformation challenge by innovating their customer experiences, increasing omnichannel agent productivity and security, and reducing capital outlay and total cost of ownership (TCO)."
"We're delighted to partner with Conduit Global, which has been an industry leader for over two decades," said Brian Hays, Senior VP of Global Sales at Bright Pattern. "With so many vendors in the customer service space, innovation is the key to success, and Conduit Global continues to embrace it at every turn. We are looking forward to a long and immensely successful relationship."
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About Conduit Global:
Conduit Global is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support.
Published: Tuesday, August 21, 2018
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