News : Bright Pattern Announces Partnership with PeakView to Deliver a Customized Service Experience
Bright Pattern, a provider of enterprise contact center software, announces its partnership with PeakView, a provider in the cloud Contact Center as a Service (CCaaS) industry with extensive experience planning, deploying, and managing contact center solutions. Bright Pattern Contact Center software will help PeakView provide omnichannel technology and professional services to enterprise and Fortune 500 companies.
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"Our partnership with Bright Pattern will further enable us to provide top-tier cloud contact center solutions to our clients. Their innovation within this fast-growing space has allowed for Bright Pattern to emerge as a leading visionary within the industry," said Adam Rennert, President and Co-Founder of PeakView.
"We are thrilled to be partnering with PeakView to help them in their effort to consistently deliver superior customer service," said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. "By utilizing the Bright Pattern platform, PeakView will be able to take customer experience to the next level and digitally revolutionize customer communications."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Thursday, February 7, 2019
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