News : Bright Pattern Announces Partnership with VION Consulting
San Bruno, Calif., Dec. 19, 2018 -- Bright Pattern, a provider of enterprise contact center software, announces its partnership with VION Consulting, a global provider of communication and customer experience management solutions in Singapore, Malaysia, India and the Philippines. Bright Pattern Contact Center Software will help VION Consulting provide omnichannel technology and professional services through customer interactions across all industries.
VION Consulting is redefining customer acquisition and engagement by providing its customers with the ability to act on consumer intent. The company's areas of expertise include artificial intelligence, contact centers, speech analytics, business application integration, and emerging channel services.
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"VION Consulting helps businesses grow by innovating their customer experience at an optimized cost," said Somik Bhattcharya, Head of Marketing for VION Consulting. "Bright Pattern enables us to provide a cloud-based contact center to companies of all sizes irrespective of geography and existing infrastructure."
"We are thrilled to be partnering with VION Consulting to help them redefine customer communications and support," said Brian Hays, SVP of Global Sales at Bright Pattern. "VION Consulting has solutions designed to meet every vertical with world-class training facilities, proven delivery processes, and the right tools and technology to provide meaningful results. By utilizing the Bright Pattern platform, VION Consulting will be able to take customer experience to the next level and digitally revolutionize customer communications."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, December 21, 2018
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