News : Bright Pattern Becomes Oracle PartnerNetwork Gold Level Partner
San Bruno, CA, USA, Sept, 2017 -- Bright Pattern, a provider of omnichannel cloud contact center technology, announced that it has achieved Gold Level Partner status in the Oracle PartnerNetwork (OPN). By obtaining Gold Level membership, Oracle has recognized Bright Pattern for its commitment to establish Oracle-related knowledge in delivering innovative omnichannel communication software and for uniquely addressing the challenges of joint customers.
"We are excited to become an Oracle Gold Level Partner. This gives us access to the latest Oracle technology to ensure our out-of-the-box integrations stay abreast of the changes, as well as expand our opportunities for joint marketing and sales of the integrated solutions," said Konstantin Kishinsky, CEO of Bright Pattern.
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Friday, September 29, 2017
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