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News : Bright Pattern Contact Center Now Available on Microsoft AppSource

#contactcenterworld, @brightpatternus, @msftdynamics

San Bruno, California, May 23, 2019 -- Bright Pattern, a provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.

Bright Pattern provides contact center software for innovative midsize and enterprise companies. Bright Pattern integrates with Microsoft Dynamics 365 to help Microsoft customers manage increasing contact volume, provide better service to your customers, and increase agent productivity and performance.

"Bright Pattern shares Microsoft's strategic vision for a mobile world of customer engagement with the strongest mobile capabilities, including in-app messaging, SMS/text messaging, and social messenger channel support," said Michael McCloskey, CEO of Bright Pattern. "Our availability in Microsoft AppSource brings together the rich data from Microsoft Dynamics 365 with the power of the Bright Pattern omnichannel call center solution to provide a context-rich and personal experience."

Kirsten Edmondson Wolfe, Senior Director, AppSource Product Marketing, Microsoft Corp., said, "We're excited to welcome Bright Pattern to Microsoft AppSource, which gives our customers access to the best solutions available from our extensive partner ecosystem. Microsoft AppSource offers partner solutions such as Bright Pattern Contact Center to help customers enhance the efficiencies of their contact centers and improve customer satisfaction."

#contactcenterworld, @brightpatternus, @msftdynamics


About Bright Pattern Inc:
Company LogoBright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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About Microsoft Dynamics CRM:
Company LogoCRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Friday, May 24, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300
 
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