News : Bright Pattern Contact Center Selected by VIPdesk Connect for Omnichannel Capabilities
San Bruno, Calif., March 12, 2019 -- VIPdesk Connect is a provider in outsourced customer service and customer care services to retailers and luxury travel, consumer products, and financial services companies.
VIPdesk Connect wanted a platform that was completely cloud-based because its employees are all decentralized. The company wanted to move from multichannel to omnichannel to reduce channel barriers, leverage emerging channels, improve customer experience, and increase agent empowerment through an easy-to-use, unified Agent Desktop. The company also required an insight-driven solution that had a fast onboarding process and dedicated customer success team.
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By selecting Bright Pattern, VIPdesk Connect can provide its brands a cloud-based solution with a simplified agent experience over traditional channels, like voice, chat, and email, as well as emerging channels, like SMS/text, bots, video, in-app, and social messengers.
"Not only do you get the Bright Pattern platform, but you get the expertise," said Jeff Kramp, VP of Technology at VIPdesk Connect. "We don't have outages anymore…a lot of our challenges went away when we moved to Bright Pattern."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
About VIPdesk Connect:
VIPdesk Connect, a U.S. based provider of outsourced home-based customer care services, utilizes a home-based team of Brand Ambassadors (BAs) located across 23 States. VIPdesk Connect hires awesome people to provide clients with the best customer service on the planet. Located throughout the U.S., BAs serve as a seamless extension of leading brands delivering memorable customer experiences that generate customer loyalty and drive business growth.
Published: Wednesday, March 13, 2019
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