News : Bright Pattern Creates New Options for Deploying Cloud Contact Centers Globally
San Bruno, CA, USA, September, 2016 -- Bright Pattern announced two new capabilities for deploying Cloud Contact Centers globally:
Local presence: which allows a Cloud Contact Center to create points of presence across the globe with local telephone numbers and recording. Local recording provides compliance with country regulations.
Region-aware routing: which allows global companies to preferably direct incoming calls simply from a region to local resources.
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These two essential capabilities complement the Any-cloud feature released in Bright Pattern's Spring 2016 release. The Any-cloud feature allows enterprises to select the cloud provider of their choice for running their Cloud Contact Center software. Bright Pattern’s Any-cloud feature is supported on Open Stack, Microsoft Azure, Amazon Web Services, and more.
"Virtual Contact Centers have been an essential requirement of enterprises for several decades." says Konstantin Kishinsky, CEO and Founder of Bright Pattern. "What has changed lately is that it has become more necessary for midsize businesses that are looking to implement their global service using a cloud solution."
Local presence and Region-aware routing are available with Bright Pattern's upcoming Fall release.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Monday, October 3, 2016
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