News : Bright Pattern Delivers Cloud-Based Contact Center Solution to Technical Support Company
Bright Pattern, a provider of omnichannel cloud contact center software, helps 80024Support improve customer experience by replacing outdated premise-based contact center technology. 80024Support provides professional technical help desk services and customer care strategies. With Bright Pattern software, 80024Support saw a decrease in operational expenses and resource requirements, along with enhanced communications with seamless omnichannel support over voice, email, chat, and self-service channels.
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With the goal of aligning infrastructure and technology investments with the company’s vision to provide unrivaled customer experience solutions, 80024Support selected Bright Pattern as its solution provider and partner through its transition to the cloud.
"Bright Pattern makes us more agile, more nimble," said Tripp Kerr, VP of Operations at 80024Support. "It’s made a night and day difference in what we can now offer our clients."
"Today, the traditional contact center is a liability, not an asset," continued Kerr. "We were hindered by our technology before, which made it harder to do what we needed to do, causing us to move slower than we wanted to move. With all the capabilities of Bright Pattern, we have almost unlimited options for realizing our vision. All we have to do now is execute."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, April 13, 2018
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