News : Bright Pattern Delivers Cloud-Based Contact Center Solution to Trusource
Bright Pattern, a provider in omnichannel cloud contact center software, helps Trusource by delivering customer support to end-users. Trusource offers technical support services for the Internet of Things (IoT) consumer devices. With Bright Pattern, TruSource saw growth in agents, decreased outages, reduced agent training time with fast deployment.
With the aim to continuously improve customer experience by using contact center methodology that combines technology and tech-savvy, customer-oriented contact center representatives, TruSource selected to partner with Bright Pattern.
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"Bright Pattern is a true omnichannel ACD, built for the modern contact center. I keep up my due diligence but I haven’t found anyone doing it better," said Roger Meador, Co-Founder of TruSource Labs.
"Our contact center model is still evolving on a lot of fronts," said Meador. "Bright Pattern did better at meeting our initial requirements than anyone else. And they’ve continued to listen and collaborate with us on new features. As our business matures and our customers’ needs evolve, we need a contact center infrastructure that we can rely on to evolve with us."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Thursday, March 22, 2018
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