News : Bright Pattern Extends Its Cloud Contact Center Service to Japan
Tokyo, Japan, Feb 16, 2017 -- Bright Pattern, the cloud contact center company that makes omnichannel communications simple, announced it has expanded its presence in Japan with the addition of a local cloud point of presence.
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The new point of presence will benefit local enterprises and global companies serving the Japanese market with faster deployment times and better communications. Local enterprises will enjoy accelerated innovation delivery from Bright Pattern’s direct upgrade schedule.
"Our software is cloud-agnostic, and it’s quite easy to deploy and maintain, so bringing up a new production cluster in Tokyo took us about a week from start to finish," said Konstantin Kishinsky, Bright Pattern CEO. "We are excited to offer expanded global options to our customers."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Tuesday, February 21, 2017
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