News : Bright Pattern Named Call Center Category Leader for 2017 Q3 by GetApp
San Bruno, CA, USA, Aug, 2017 -- Bright Pattern announces their top ranking among contact center software vendors by GetApp, recently acquired by Gartner. GetApp recognizes vendors excelling in areas such as integration capability, influence on the industry, customer satisfaction, and ability to support global enterprise security and reliability needs.
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Bright Pattern had a very strong showing in the rankings, finishing ahead of top competitors. Bright Pattern achieved top ranking due to numerous customer testimonials promoting its product innovation, platform reliability and superior onboarding and support.
"I am extremely pleased with Bright Patterns performance in recent industry reviews by Gartner’s Software Advice and GetApp," said Konstantin Kishinsky, CEO of Bright Pattern. "Q3 is proving to be a strong quarter with an increase in enterprise bookings. We have also extended our team and will be announcing our Summer release with advanced integration capabilities and supervisor tools later this month."
#contactcenterworld, @getapp, @brightpatternus
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
GetApp is a vendor independent business applications marketplace, with a strong focus on SaaS and Cloud based apps.
Published: Tuesday, August 22, 2017
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