News : Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
San Bruno, CA, USA, July, 2017 -- Bright Pattern, a provider of omnichannel cloud contact center software, announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions.
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"The data augmentation of The Data Group provides Bright Pattern customers with the competitive advantage of information and complete understanding of their customers," said Konstantin Kishinsky, CEO of Bright Pattern. "Agents can provide a faster and more customized response, delivering a better customer experience and improving contact center KPIs."
"As customers and businesses alike are constantly striving to make communication faster, easier, and more efficient, we feel this partnership brings a whole new level to customer communication," said Justin Henson, Director of Operations at The Data Group. "We are extremely excited to be working with industry leader Bright Pattern and look forward to future growth between the two companies."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Monday, July 10, 2017
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