News : Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
San Bruno, CA, USA, July, 2017 -- Bright Pattern, a provider of omnichannel cloud contact center software, announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"The data augmentation of The Data Group provides Bright Pattern customers with the competitive advantage of information and complete understanding of their customers," said Konstantin Kishinsky, CEO of Bright Pattern. "Agents can provide a faster and more customized response, delivering a better customer experience and improving contact center KPIs."
"As customers and businesses alike are constantly striving to make communication faster, easier, and more efficient, we feel this partnership brings a whole new level to customer communication," said Justin Henson, Director of Operations at The Data Group. "We are extremely excited to be working with industry leader Bright Pattern and look forward to future growth between the two companies."
Today's Tip of the Day - Choose Your Response Method Carefully
More Editorial From Bright Pattern Inc
About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Monday, July 10, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...