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News : Bright Pattern Outranks the Competition in G2 Crowd's Summer 2019 Contact Center Infrastructure Report

#contactcenterworld, @brightpatternus, @g2crowd

San Bruno, Calif., July 9, 2019 -- Bright Pattern has been included in G2 Crowd's most recent Contact Center Infrastructure Software report. This report is based on real user satisfaction ratings on G2 Crowd, a business solutions review website. In the Summer 2019 report, Bright Pattern outranked other providers for overall customer satisfaction by achieving high rankings in the usability index with exceptional ease of administration, ease of set-up, ease of doing business, and other qualifying customer ratings.

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Bright Pattern was ranked on the Contact Center Infrastructure report by receiving reviews from verified users compared to similar products in the Contact Center Infrastructure category.

"Bright Pattern has had a very strong year and we are proud to be recognized by G2 Crowd as one of the top providers of contact center software in their 2019 Contact Center Infrastructure Report," said Michael McCloskey, CEO of Bright Pattern. "Innovative brands trust in Bright Pattern technology in order to provide a differentiated customer experience. Recent recognition from Gartner, Ovum, G2 Crowd, and other online review sites showcases the loyal customer base Bright Pattern has built as well as our ability to compete with some of the larger contact center vendors in the customer experience space."

#contactcenterworld, @brightpatternus, @g2crowd


About Bright Pattern Inc:
Company LogoBright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
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About G2 Crowd, Inc.:
Company LogoG2 Crowd, the world’s leading business software review platform, leverages its 33,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by more than $4.5 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Wednesday, July 10, 2019

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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 
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