News : Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings
San Bruno, Calif., April 16, 2019 -- Bright Pattern has been included in G2 Crowd's Spring 2019 Contact Center Infrastructure Software report. The inclusion comes after recognition in the Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution as well as Gartner-owned online review sites, including GetApp, Software Advice, and Capterra
The key category where Bright Pattern outshined the competition in all recognized reports was user satisfaction ratings on leading business solutions review websites. In the G2 Crowd Spring 2019 Contact Center Infrastructure Software report, Bright Pattern achieved higher customer satisfaction ratings than Aspect, Avaya, RingCentral, SAP, and 8x8 across all customer size segments. Additionally, Bright Pattern ranked higher than Avaya, Genesys PureEngage, NICE inContact, and 8x8 with mid-market customers.
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"Bright Pattern was the shining star in the ratings," said Ken Landolin, Principal Analyst at Ovum. "Bright Pattern's customers rated the company and its products at the maximum level achieved by any other vendor in the categories of product quality, hosting reliability, feature functionality, multichannel innovation, usability, professional services, and deployment time. Customers also rated Bright Pattern well above average in the categories of ease of integration, pricing, and customization."
"Innovative brands trust in Bright Pattern to provide a differentiated customer experience that is easier and more powerful than any other cloud contact center. Recent recognition from Gartner, Ovum, G2 Crowd, and other online review sites showcases our loyal customer base and our ability to compete with some of the larger legacy contact center vendors in the customer experience space," said Michael McCloskey, CEO of Bright Pattern. "Bright Pattern has received a series of awards and accolades highlighting its mature product offering, powerful corporate strategy, and success at delivering a powerful yet easy-to-use cloud contact center offering for any industry, anywhere worldwide, within any company size or structure."
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Wednesday, April 17, 2019
|Bright Pattern Inc|
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